Investor Grievance Redressal Policy
This Investor Grievance Redressal Policy has been formulated in accordance with SEBI (Mutual Funds) Regulations, AMFI Master Circular for MFDs (January 2026), and SEBI Circular on Online Dispute Resolution. The objective is to ensure that every investor complaint is acknowledged, investigated, and resolved in a fair, transparent, and time-bound manner, with clear escalation mechanisms where the investor is not satisfied with the resolution.
This policy covers all complaints, grievances, and disputes arising from or relating to mutual fund and SIF distribution services provided by Crystal Vision Insights Private Limited (ARN-97272), including but not limited to: transaction processing errors, mis-selling allegations, incorrect or delayed communication, KYC/documentation issues, commission disclosure queries, service quality concerns, and any other matter related to mutual fund or SIF distribution.
| cviplcustomercare@gmail.com | |
| Phone | +91-7774032493 |
| In Person | Flat No 15, First Floor, Nupoor Apartment, Near Satisara Mandir, Rambaug Colony, Sadashiv Peth, Pune – 411030 |
| Online Form | Download and submit Investor Complaint Form (attached below) |
| Grievance Officer | Ms. Sarita | +91-7774032493 | cviplcustomercare@gmail.com |
| Business Hours | Monday to Saturday, 10:00 AM to 6:00 PM (IST), except public holidays |
Mutual fund investments are subject to market risks. Please read the scheme information and other related documents carefully before investing. Past performance is not indicative of future returns. Please consider your specific investment requirements before choosing a fund, or designing a portfolio that suits your needs. Investments in Specialized Investment Fund (SIF) involves relatively higher risk including potential loss of capital, liquidity risk and market volatility. Please read all investment strategy related documents carefully before making the investment decision. SIF products are suitable only for eligible investors as per SEBI regulations. The Company receives commission from Asset Management Companies / issuers for distribution of Mutual Fund and SIF products in Regular Plans, as permitted under SEBI and AMFI regulations. Such commissions may include trail or other permitted forms. No commission or fee is charged directly to investors for Mutual Fund or SIF distribution.Crystal Vision Insights Private Limited makes no warranties or representations, express or implied, on products offered through its platform. We provide incidental advisory services only. For investment advice, please consult a SEBI-registered Investment Adviser. It accepts no liability for any damages or losses, however caused, in connection with the use of, or on the reliance of its product or related services. Terms and conditions of the website are applicable. Investments in securities markets are subject to market risks, read all the related documents carefully before investing.
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