Investor Grievance Redressal Policy

  1. Objective

This Investor Grievance Redressal Policy has been formulated in accordance with SEBI (Mutual Funds) Regulations, AMFI Master Circular for MFDs (January 2026), and SEBI Circular on Online Dispute Resolution. The objective is to ensure that every investor complaint is acknowledged, investigated, and resolved in a fair, transparent, and time-bound manner, with clear escalation mechanisms where the investor is not satisfied with the resolution.

  1. Scope

This policy covers all complaints, grievances, and disputes arising from or relating to mutual fund and SIF distribution services provided by Crystal Vision Insights Private Limited (ARN-97272), including but not limited to: transaction processing errors, mis-selling allegations, incorrect or delayed communication, KYC/documentation issues, commission disclosure queries, service quality concerns, and any other matter related to mutual fund or SIF distribution.

  1. How to Lodge a Complaint
Emailcviplcustomercare@gmail.com
Phone+91-7774032493
In PersonFlat No 15, First Floor, Nupoor Apartment, Near Satisara Mandir, Rambaug Colony, Sadashiv Peth, Pune – 411030
Online FormDownload and submit Investor Complaint Form (attached below)
Grievance OfficerMs. Sarita | +91-7774032493 | cviplcustomercare@gmail.com
Business HoursMonday to Saturday, 10:00 AM to 6:00 PM (IST), except public holidays